Effective Date: 21/09/2025
Urban Velo (“we,” “our,” “us”) operates urbanvelo.co.ke as an online platform for the sale of nicotine pouches. We respect your privacy and are committed to protecting your personal data.
Information We Collect
- Personal Information: Name, phone number, email, delivery address.
- Payment Information: We currently only accept payment on delivery; no card or bank details are stored.
- Usage Information: Browser type, device information, pages visited, via cookies and analytics tools.
How We Use Your Information
- To process and deliver your orders.
- To communicate with you regarding orders, inquiries, or promotions.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
Sharing of Information
We do not sell or rent personal information. We may share with:
- Delivery couriers for fulfillment of orders.
- Service providers for IT, analytics, or legal compliance.
- Authorities if required by law.
Data Retention
We retain your information as long as necessary to provide services and comply with obligations.
Cookies
Our site uses cookies to enhance browsing and analyze traffic. You may disable cookies in your browser, but some features may not work.
Security
We take reasonable steps to safeguard data. However, no method of online transmission is fully secure.
Contact
For privacy inquiries: support@urbanvelo.co.ke