At Urban Velo, we value our customers and strive to provide prompt, professional assistance. Whether you have a question about our nicotine pouches, need help with your order, or want more information about delivery options, we’re here to help.
Location
Urban Velo is an online-only store. We do not operate a physical shop, but we deliver across Nairobi and ship countrywide via courier.
Phone / WhatsApp Support
+254 746 431 054
Available: Monday – Saturday, 9:30 AM – 8:00 PM
Email Support
Website
Delivery & Payment Support
Within Nairobi – Payment on Delivery (delivery fee applies).
Outside Nairobi – Orders shipped via trusted courier services (payment prior to dispatch).